Curse

FeroxC · May 15, 2008, 12:39 AM // 00:39

Hmm well I had a look at Texmod with a couple of applications( A packet sniffer & an application that monitors API calls) it doesn't seem to be doing anything dodgey unless its gettin the GW.exe to do the dirty work which I doubt.

Theres got to be a common application people have downloaded or maybe they have signed up to a dodgey guild wars website/forum where the admin logs the account details hoping he will get lucky.

Hajimesaitou · May 15, 2008, 01:12 AM // 01:12

Some of them may be after gold but others i don't think are. Like i said earlier in a post, the hacker on my account used all my gold to buy z keys and then used em and left me with a couple brules and flasks. I think he may have not wanted to be transferring large sums of cash as it may looks suspicious so he used the cash and transfered the golds / tomes.

Apolinario · May 15, 2008, 09:59 PM // 21:59

I just got a message from this same Monica today. Pop over to GURU to read the message and nothing is there. Mighty strange.

Shakti · May 15, 2008, 10:02 PM // 22:02

Inde already covered the PM email thing:

Quote:

Originally Posted by Inde

There was a round of spam accounts that sent out PM's to forum users. About 6 different account names. When I banned the accounts I deleted out the PM's they had sent. So they were legit emails.

Mystica · May 15, 2008, 10:05 PM // 22:05

Quote:

Originally Posted by Apolinario

I just got a message from this same Monica today. Pop over to GURU to read the message and nothing is there. Mighty strange.

Inde, the board administrator, already posted that some accounts were created for spam PMs. Those account got deleted and with them all PMs sent from the accounts. The email notification you received was valid, just as the PMs were existent before the account deletion.

Nothing mighty strange here.

Also please read this before you start a pathetic attempt to blame Guru for the stolen accounts:

http://www.guildwarsguru.com/forum/s...&postcount=187

EDIT: Shakti was faster

. Damn my copy and paste skills

Lord Sojar · May 15, 2008, 10:06 PM // 22:06

I am going to quote a post I made in one of the "hacked" threads. Read it carefully, it provides wisdom that you guys need.

Quote:

Originally Posted by Rahja the Thief

You guys are being hacked because of bad internet security and poor internet safety practices. I am not insulting you, but it is the truth.

First and formost, use FIREFOX. I cannot stress this enough. Secondly, get a ROUTER. This will help a lot! It is a hardware based firewall, and most "hackers" won't bother trying to pierce it. Update your antivirus EVERYDAY, and have it on active process mode. Period! If a site looks suspicious, don't go to it. If you are looking at pornography, make sure the site doesn't require you to download anything. After you are done, clean out your .temp folder and clear your cache and cookies (look, we know we look at porn if we are of age, most people do, you don't have to admit it or discuss it, but you need to be serious about security when you do look at it). Don't download torrents unless you are 100% POSITIVE they are virus/keylogger free. If you are going to illegally download music, movies, games, programs, porn, etc, know what you are doing. If you are not an expert in this area, don't fiddle with things that might make you say "Ouch" later. Leave this for the big boys and girls.

You are safe on the internet only if you make yourself safe. You need to know how to cover your tracks, how to stealth yourself, and how to be savvy about what sites you go to. Never download anything that looks suspicious. If it is too good to be true, it is. Nothing is ever free unless it is pirated by a RELIABLE source. If you don't know the tags (Names) of the popular pirates, then don't download illegally. You are playing with fire. Let the pyromancers who do it on a daily basis handle that.

Example: this is from 30 days ago after a fresh XP reinstall, and I have been "good" this month.

If you are going to be a bad boy/girl and download illegally, do me a favor... either be really intelligent about doing it, or don't do it at all. If you second guess files a lot, if you virus scan each file you download, if you are weary of the files you are illegally downloading, you shouldn't be in this business. I don't want to hear the ethics about it either. I am "bad", and I admit I do it. I am not going to tell you it is right or wrong, or tell you how to do it, or where to get it. But if you are not in the know, then get out of the way. You are asking for it. Pirates who want your passwords WILL GET THEM. No anti virus or antispyware can stop us if we turn bad. Trust me. I am on your side. Don't play with fire kids, you will get burned.

If you don't want to be hacked, then protect yourself by being internet smart. Know your websites, cover your tracks, be anonymous, don't download from places you don't know, and don't ever think you can cheat the system. The system will just crush you. Clear enough? Stop getting hacked.

Oh and one more thing....

You can't cheat in Guild Wars. If you are downloading "cheats", they are not cheats, they are keyloggers/trojans. Stop being idiots.

Oh, and use good passwords! Want an example of a good password?

Here is one.

uFJGkPMu74jn8dtbBinzwhoZ8JinM46rYFRa4yx5Rn2iHaTrYK gcim1iktzmsfF

want another? Try hexdec!

FE2BE97084AC2D69C67F2FDF6276B12C86D887E813B0009C18 E9017917836BF2

Trust me, your birthday + your last 4 of your social security is a weak password. So is your dog's name... Get better passwords.

Use this to create them!
http://en.wikipedia.org/wiki/Rijndael_key_schedule

wu is me · May 15, 2008, 10:48 PM // 22:48

one more thing: Prolly best not to play gw on public computers, or computers that aren't your own, I know theres a portable gw version out there that you can play off your ipod, and I've used it a few times too (on pc's i know are secure).

edit : nice ratio Rahja ^^ nice to see ur making the world go round :P

retro77 · May 15, 2008, 11:18 PM // 23:18

Another question to add to your list:
Did you have your username and password stored in the command line of the shortcut?

Kerwyn Nasilan · May 16, 2008, 02:26 AM // 02:26

Well after this I decide to change my password so I log into Play NC alright and it will not lt me change WTF? Tells me to contact support but that is such a problem cause you need some 4th seperate accont to do it and then blah! i am very angry with Anets costumer support!

Lord Sojar · May 16, 2008, 04:25 AM // 04:25

Quote:

Originally Posted by Kerwyn Nasilan

Well after this I decide to change my password so I log into Play NC alright and it will not lt me change WTF? Tells me to contact support but that is such a problem cause you need some 4th seperate accont to do it and then blah! i am very angry with Anets costumer support!

Yes! I am having the EXACT same issue as you are! Their support is worthless as well, I have been forwarded to a "senior" technician. I had to give them all my personal info including my family recipe for german chocolate cake... WTF?

eeks · May 16, 2008, 05:53 AM // 05:53

Blah. I'm getting that problem too. Absolutely infuriating, as I took a while to remember my PlayNC account name. There was practically victory fanfare when I remembered it, only to be shot down with 'There was a problem resetting your password. You may need to contact support.' upon an attempt to change my password.

Mad King Corn · May 16, 2008, 06:35 AM // 06:35

One thing to add to Rahjas post, Do not rely upon your single virus scanner alone. I have found viruses in files that my virus scanner found safe. Check all downloaded files at www.virustotal.com. Your file(s) will be scanned by 32 different virus scanners which all have the latest updates!
VirusTotal is your friend!

Sjeng · May 16, 2008, 07:43 AM // 07:43

I've had the same problem too!!! I've changed my password last week, no problem at all. worked instantly. Now, after having rwad about that lineage trojan, I did a thorough virus- and spyware scan yesterday to make sure my system was clean, and tried changing my password again, but now all of a sudden I can't change it! I've sent them a support ticket. Waiting for their responce.

What bothers me greatly about the playNC account site, is that once you have logged in with your playNC account password, you can simply change your guildwars account password without having to enter your current password first!!!
So anyone using some sort of keylogging tool only has to log your playNC account login and password, and then he can quite easily change your GW account password! He doesn't even need your old password! And the login email you use for GW is simply just SHOWN on the playNC account page.

So the security there is quite bad imo. With every account managing site of whatever application you always need to fill in your current account information before you can change anything. This doesn't seem to be the case on playNC. God I wish I hadn't linked my account, but the damn online store forced me to >

PlayNC and AneT: you seriously need to do something about that!!!

Mad King Corn · May 16, 2008, 08:18 AM // 08:18

One big issue that I have with having to change your Password at the NC Soft website after using the online store, is that you no longer can use a strong password...IE #$% symbols etc, its just letters and numbers. After I discovered that NC Soft took control when I used the store, I wrote them telling them about the less secure passwords and it was just shrugged off.
It is also a major pain in the butt to change your GW password through their website.

Sjeng · May 16, 2008, 08:51 AM // 08:51

allright, so they responded with a list of questions they need to verify in order to help me, which ino is a good thing. One of those questions is the physical address I used when I made my playNC account.

This might be the reason: I created the account at home, and now I'm trying to change my password at work. I have my own laptop here, and the server here is secured, and I don't use my laptop to play GW, so there shouldn't be a security risk, but perhaps playNC will only allow password changes from the same IP you created it with.
Then again, when I changed my login password last week, I also did that on my work laptop at work. So why shouldn't it work now all of a sudden... Sigh.

Okay, so I'll respond to the mail I got back with the link provided in it. I click the link, and the playNC site pops up. It has my emailaddress already filled in and asks for my password.
A question arises: I'm 100% sure my playNC contact email is different from my GW-login email. So why did they mail their response to my GW-login email??? And what password do they need on this page that I'm looking at right now?
So I try my GW-pass to no avail. I try my playNC login password to no avail. I try some older passes to no avail. WHAT DO YOU NEED FROM ME???
And why do I have to log in with my gw-email? I normally log in with my playNC account name which is not an email address... So now I can't answer their response because I have no idea what to fill in here, even though I have all my account information. They're just asking me the wrong questions, confusing me.

I'm confused and frustrated. Have these idiots ever tried using their support themselves??

edit: okay, so I figured out they needed my "support" password (didn't know I had one), but okay, so I fill that in and respond to their reply to my ticket. I've asked them if there are issues with their website atm, and if I should just wait and try again in a few days... Let's keep out fingers crossed...

eeks · May 16, 2008, 08:55 AM // 08:55

Ughh. Well I've not recieved a reply yet, but I'm damn sure I created my PlayNC account at home too, which is where I've been trying to change my password.

That does indeed sound frustrating, can't wait to go through it as well!

Edit: Oh, fantastic. Time to search for the bloody access keys.

Sjeng · May 16, 2008, 09:23 AM // 09:23

Well, I'm hoping this is just a temporary issue with their website. I'll try to change my pass again tonight when I'm at home, and pray that it'll work there... Meanwhile I'm still waiting.

All this because some basta'ds find ways to get into your accounts. Sheesh. I'll be paranoid forever (or at least untill GW2 comes out and I can transfer all my achievements, but then I'll probably be paranoid about my GW2 account xD )

eeks · May 16, 2008, 09:31 AM // 09:31

I believe it asked you to create an email account right after you sent the question? It did for me.

Otherwise, I found all my access keys (after logging back in to my PlayNC account to get other access keys), typed them out, double checked them and hit submit. Only to get forwarded to a page stating I didn't have permission to view the document. I hit back, and my response had been reset.

Ahahahaha.

.. /wrist

Oh, you've got to be kidding me. The first stuff I faltered over was due to my stupidity. However, they've now asked for a picture of my reciepts. That's ridiculous. Who keeps a reciept for over two years, for a game?

Not only that, but I've recieved each of these games as gifts, save for EotN. Bleh.

Sjeng · May 16, 2008, 02:46 PM // 14:46

Yeah I know. Well, I tried doing the same at home, and I het the same damn error:
"Game Account Password Reset
There was a problem resetting your password. You may need to contact support."

Seriously dudes, get your site together! How am I supposed to regularly change my pw now???

Here's what I mailed them:

Quote:

snip... But again: I was able to change my password through your website last week, no problem. Only now I can't anymore all of a sudden. There seem to be more people with the same problem. So my guess is that there is an issue with your site. I get this message:

"There was a problem resetting your password. You may need to contact support."

So will this happen again if I want to change my password again in a few weeks? And do I have to go through all this support mailing over and over each time I want to change my password? I hope you have an answer. Just resetting my password is not what I'm asking for here. I hope you understand.

Although I kinda doubt they do...

and this is what you have to do at the website to change your pass:

You don't even need to fill in the old password!! So anyone who gets a hold of your playNC login/pass can change your GW account, and then your playNC login/pass! How unsafe is that!!! And changing your email for GW is impossible I think...

okay update: I recieved their reply, and guess what?:

Quote:

Hello,

Thank you for providing the requested information. We are able to reset your PlayNC master account password; the automatically generated password has been sent to your e-mail address.

You may wish to reset your PlayNC master account and your Guild Wars game account passwords. I will include some links to articles in the Support Center that will show you how to reset those passwords once you have accessed your account with the new password sent to you via email.

DO THESE PEOPLE READ AT ALL!?!?!?! They changed my PlayNC password, while I specifically asked why I can't change my GuildWars account password via their site. OMG the MORONS!

edit 2:

Okay, so I send them another update reply:

Quote:

Hello Steve,

Your response wasn't helpfull in the least. Can you please READ what I sent you (twice already). The playNC account password WAS NOT the problem. Resetting my GUILDWARS game account password IS. And it still is even after having reset my playNC password. I still need to be able to change my guildwars game password on the regular, but I can't because your site keeps telling me there is a problem.

Please please please just READ what I've repeatedly asked you, and give me a response that will actually help me.

I'm getting a bit annoyed as you might have guessed.

Sincerely, Sjeng

I'm getting increasingly annoyed with these people... Reginaaaaa!!! help us pleaaaase!!!

edit 3:

Another reply:

Quote:

Greetings Sjeng,

Thank you for contacting us.

I am escalating your ticket to a Senior Support Representative. We assure you that it is our sincerest intent to assist each customer in a timely manner. We thank you for your time and patience as we work to resolve this issue for you. Once we have reviewed your inquiry someone will be in contact with you as soon as possible.

Again, thanks for your time and patience as we work to resolve this issue for you.

Thanks!
Guild Wars Account Support

They're thanking me for my patience xD They should be thankfull I don't live near them lol

Kerwyn Nasilan · May 17, 2008, 03:32 AM // 03:32

Well I tried changeing my password on the computer that I made the account/bought from the online store and it worked. Still angry at Service.